Had a change of mind? No worries, we’re here to help! Just follow these below steps to make your return process smooth and hassle-free.
To be eligible for a refund or exchange, items must be returned within 30 days of purchase, unworn, in their original condition with intact labelling or packaging.
US & International Customers
- Download and complete our Returns & Exchange Form
- Place your items in a postage satchel with your completed form
- Address your return to:
Energetiks Online Returns
19 McGregors Drive, Keilor Park
Victoria, Australia
*Return shipping is at the customer's expense. If you are exchanging your purchase, a $25.00 Postage & Handling charge applies to your new delivery. We will contact you to process your payment, please ensure Energetiks has your best contact details.
More Information:
If you have received a faulty or incorrect item, kindly reach out to us at customerservice@energetiks.com.au. Please provide your name, contact details, order number, along with a description and photo illustrating the issue. We are committed to assisting you and will promptly respond with options for an exchange or refund, which includes covering shipping costs. Energetiks reserves the right to assess whether a product is faulty and to conduct production and quality checks. If deemed faulty, we will provide a replacement subject to availability or issue a full refund, including postage.
Returns may take up to 7 business days from the date of receipt for processing. Rest assured, you will receive notification once your refund has been processed. However, please note that refunds to canceled cards are beyond our control. While we strive for timely delivery, we cannot be held responsible for any delays in transit. In the rare event of a lost package during transit, Energetiks cannot be held liable.
Exchanges may take up to 7 business days from the date of receipt for processing. Rest assured, you will receive notification once your exchange has been processed. While we strive for timely delivery, we cannot be held responsible for any delays in transit. In the rare event of a lost package during transit, Energetiks cannot be held liable.
Certain items such as pointe shoes, demi pointe shoes, hair accessories, hosiery, undergarments, and sale items cannot be exchanged or returned unless deemed faulty or incorrect. Additionally, wigs and hairpieces are non-returnable unless they remain unopened in their original packaging.
Sale items may only be exchanged or returned if found to be faulty or if an incorrect item was received.
Return shipping and processing fee applies to all orders unless deemed faulty or incorrect.
Items purchased through one of our authorised stockists cannot be returned or exchanged directly with Energetiks, as your purchase forms part of their store’s transaction and policies. If you wish to return or exchange an item bought from a stockist, please contact the store of purchase directly and follow their returns and exchange procedures.
Full priced items purchased between December 1st and 24th have a 60-day return window.