Delivery Information & FAQs

We would like to make your online shopping experience with us as enjoyable and hassle free as possible. If you have any questions regarding your orders, please feel free to email customerservice@energetiks.com.au or call us on 03 9336 1399 for assistance.

Delivery is FREE for all orders over US $100. Orders under US $100 will receive a flat rate shipping fee of US $20.


US Customers

  • We aim to dispatch your order as soon as it is received. Orders placed before 6pm Central Time Sunday to Thursday will be dispatched within 24 hours. Orders placed after 6pm Central Time will be dispatched the following business day. During peak ‘Back to School’ periods or on Australian public holidays, please allow up to 2 to 3 days for your order to be dispatched.
  • Please allow up to 7 days for delivery once goods have been dispatched.
  • Your order will be shipped via FedEx International Priority Service which usually delivers between 8am and 6pm on weekdays.
  • If there is no one available to sign for your parcel, a card will be left, and your parcel will be redirected to the nearest FedEx depot. In most cases, FedEx will reattempt the delivery on the next business day. If you have any questions or require assistance with your delivery, please contact our customer service team.
  • Energetiks cannot be held responsible for any delivery delays once your parcel is dispatched.
  • We must have a correct and complete addresses, including a company name where necessary and a contact telephone number.
  • Orders valued $800 USD or less will not incur duties and taxes at the US border.
  • Duties and taxes on orders over $800 USD will be calculated by US customs and will be the responsibility of the customer.
  • In the unlikely case that an item you have purchased is sold out we will contact you so you can choose an alternative item or request a refund.

International Customers

The prices within the online store do not include relevant overseas duties and other custom charges that you may incur. Energetiks holds no responsibility for any customs/duties charges you may incur.

  • All orders are in US dollars.
  • International orders may take up to 14 days to be delivered depending on your country's customs process.
  • All international orders are exempt from Australian taxes, however, they may incur taxes and duties applied by customs in the country where the order is delivered.
  • Any duty and taxes incurred in the country of destination are the responsibility of the customer. Strictly no returns.
  • To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if the order is placed with the intention of sending to a gift recipient. If you require further information about your countries taxes and duties you will need to contact your local customs office directly.

Cancellations

We are unable to accept cancellations as orders commence processing within 24 hours. Please select your products carefully.


Returns & Exchanges

View our Returns and Exchanges Policy here.


FAQ

Can't find the answer you're looking for? Please contact us at customerservice@energetiks.com.au.


I’ve forgotten something. Can I add to an order that I have already placed?

Due to the order process we cannot accept changes/cancellations. Please select your products carefully.


How long will delivery take?

Orders are shipped via FedEx International Priority Service which usually delivers between 8am and 6pm on weekdays.

In most cases your parcel will arrive within 3-5 business days but we suggest allowing up to 7 business days in case of unexpected customs delays.


How is my parcel sent?

Orders are shipped via FedEx International Priority Service. All parcels require a signature upon delivery. We suggest addressing your parcel to a location where someone will be present between 8am-6pm to accept and sign for the delivery.

If there is no one available to sign for your parcel, a card will be left, and your parcel will be redirected to the nearest depot.


How much is shipping?

Shipping is free when you spend over US $100. Otherwise, a flat rate of US $20 will apply.


I do not live in the US. Can I still place an order online?

Yes, we can deliver to international locations. International shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Energetiks has no control over these charges and cannot predict what they may be. It is the customer’s responsibility to pay any additional charges such as and not limited to duties and taxes to clear the package from customs.


I need these items urgently, can I get express shipping?

All orders are sent via FedEx International Priority Service which is an express service. Your parcel will usually arrive within 3-5 business days, but we suggest allowing up to 7 business days in case of unexpected customs delays.


How can I track my parcel?

When you are logged into your account you will be able to follow the progress of your order from submitted, picked to dispatched. Once your order has been dispatched you will receive your FedEx tracking number via email. We encourage you to follow your parcel in transit for the most up to date information.


It looks like there was an attempt to deliver my parcel but no one was there to sign for it. What do I do?

If there is no one available to sign for your parcel, a card will be left, and your parcel will be redirected to the nearest FedEx depot.

In most cases, FedEx will reattempt the delivery on the next business day. If you have any questions or require assistance with your delivery, please contact our customer service team.


How do I know which size will fit?

We highly recommend trying on garments/shoes in store to get the best fit. We have several Energetiks stores around the US and the rest of the world. Alternatively please click here to view our sizing guides for clothingshoes and hosiery


I have been given a promotional code, how do I use this?

Once you have created an account or signed into your existing account there will be an area on the checkout screen to enter a promotional code. Once you have applied the code, please confirm that it has been applied to your order before proceeding with your purchase.


My promotional code is not working, what do I do?

Please check that the code has not expired and that you are entering it in the promotion box. If you are still experiencing issues, please contact customerservice@energetiks.com.au with your code and a brief description of the issue.


The items do not fit. Can I send them back for an exchange or refund?

You are welcome to an exchange or refund on online orders within 14 days of purchase provided the tax invoice can be produced, the original labelling is intact, and items are returned in an unworn condition.

Hair accessories, wigs, hosiery and under garments cannot be exchanged or returned unless deemed faulty or an incorrect item was received.


I have purchased items from your sale section. Can I get an exchange or refund?

Sale items cannot be exchanged or returned unless deemed faulty or an incorrect item was received.


How long will my exchange or refund take?

Once goods are received, we review and process your return within 7-10 business days.


Will you refund my shipping costs if I return my order?

Return shipping and delivery of the new order are at the customer's expense unless an incorrect item was received or Energetiks has deemed an item faulty.


What do I do if my item is faulty?

If you have received an item that is faulty, please contact customerservice@energetiks.com.au with the below details:

  • Order number
  • A description and a photo of the fault
  • Approximate number of wears or uses

Please keep the original packaging and swing tags, if possible. If you have made this purchase from an Energetiks store, please contact the store directly with the same information quoted above.


What do I do if my order is incorrect?

If you have received an item that does not match your order confirmation, please contact customerservice@energetiks.com.au.


I was on the checkout screen but my payment didn’t go through. What do I do next?

Please contact customerservice@energetiks.com.au with the reference number quoted so we can look into this for you.


I want to buy items online. How can I pay for this?

Upon checkout we can accept payments via Visa, MasterCard and PayPal.